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Orvius vs voicemail
For heating and cooling, plumbing and electrical shops.
Voicemail is free and it's always there. But a caller with no heat or water on the floor often hangs up and calls the next shop. Orvius picks up, sorts the urgent ones and books the rest.
| Topic | Orvius | Voicemail |
|---|---|---|
| Who answers | Orvius, as your shop's name, on the number customers already call. | Your greeting, then a beep. |
| Booking | Books the job into your open windows, but only once it has the caller's name, a number that reaches them and the street address. | Nothing is booked until you call back. |
| Emergencies | A gas smell, a carbon monoxide alarm, sparking or burning, and sewage backing up aren't booked: the caller hears the safety step first, then you're called. | A recording you hear when you next check. |
| What you get after | A text with who called, what they need and when they're booked, plus the call's transcript in your inbox. | A recording to play back, and a number to return. |
| Your evening | Read the text; the job is already on your schedule. | Listen to each message and call each person back. |
| Price | From $199 a month with 300 answered calls included, then 50¢ a call. Cancel and refund in the first 30 days. | Free with your phone plan. |
When voicemail is the better choice
- Your phone rarely rings when you can't answer.
- Your customers are happy to wait for a call back.
When Orvius is
- You come home to messages from people who already booked someone else.
- You'd rather read what happened than return calls at nine at night.
Also compare: Orvius vs an answering service · Orvius vs hiring a receptionist
Hear it on a real call.
Call the live line. It answers as Summit Heating & Air, our demo shop, exactly the way it would answer yours.