1. Who we are
The data controller for Orvius is Solution Development LLC. Contact: hello@orvius.im.
2. Information we collect
Business account data. Name, email, phone, business name, trade, service area, business hours, services offered, and phone numbers you connect to the Service.
Call and message data. Inbound and outbound call metadata, recordings or transcripts where enabled, caller phone numbers, SMS content, AI-generated summaries, and lead fields (name, address, urgency, service type, notes).
Website data. Pilot signup forms, waitlist entries, and standard server logs (IP address, browser type, pages visited).
Payment data. Billing details are processed by our payment provider. We do not store full card numbers on our servers.
3. How we use information
- Operate the AI receptionist and deliver owner alerts
- Display leads and call history in your dashboard
- Onboard, support, and improve the Service
- Send service-related emails and SMS (with your consent where required)
- Process payments and comply with legal obligations
We do not sell personal information. We do not use caller data to train unrelated third-party models beyond what is necessary to operate the Service through our subprocessors.
4. Subprocessors
We use trusted infrastructure and communications providers to run Orvius, which may include cloud hosting, telephony carriers, voice AI platforms, and email delivery services. These providers process data on our instructions and under contractual safeguards.
5. Retention
We retain business and call data while your account is active and for a reasonable period afterward for backup, dispute resolution, and legal compliance. You may request deletion of your business account data by contacting hello@orvius.im. Some logs may be retained where required by law.
6. Security
We use industry-standard measures to protect data in transit and at rest, including encrypted connections and access controls. No method of transmission over the Internet is 100% secure; we cannot guarantee absolute security.
7. Your rights
Depending on your location, you may have rights to access, correct, delete, or export personal information, or to object to certain processing. Contact hello@orvius.im to exercise these rights. We will respond within a reasonable timeframe.
8. Call recording and SMS
Customers are responsible for providing any legally required notice to callers and texters about AI handling, recording, or monitoring in their jurisdiction. Orvius provides tools to capture and summarize conversations; you control how those tools are deployed on your lines.
9. Children
The Service is for businesses and is not directed to individuals under 18. We do not knowingly collect data from children.
10. Changes
We may update this policy from time to time. Material changes will be posted on this page with an updated date. Continued use after changes constitutes acceptance.
11. Contact
Solution Development LLC
hello@orvius.im
orvius.im