Product
The night shift for shops that run on the phone.
It answers the call, books the work, and leaves the day on your desk.
Calls are answered in your shop's name and booked on your real schedule. The job, the confirmation, and what happened are on your desk when you open it.
OrviusThanks for calling Summit HVAC. How can I help?
CallerMy AC stopped cooling. Can someone come today?
OrviusI can help. What's the address and a callback number?
Caller1842 Oak Street. 512-555-0123.
OrviusGot it. Today between 4 and 6 is open. Does that work?
CallerYes. Today between 4 and 6.
OrviusYou're booked for today between 4 and 6.
Representative after-hours call for Summit HVAC. Orvius answers, the caller reports an air conditioner that stopped cooling and asks for same-day service, and Orvius collects the address 1842 Oak Street and callback number 512-555-0123. The caller picks today between 4 and 6. Orvius says they are booked for that time. The owner is texted the job: same day, AC not cooling, the callback number, the address, and the confirmed appointment. Orvius never quotes a price or an arrival time, and does not promise a text.
Bring in the work.
Calls are answered in your business's name, in English or Spanish. Problem, urgency, address and callback go on the customer record as the caller says them. Gas, smoke, a burning smell, a shock, and water on electrical equipment get safety steps first, then you. Sewage gets its own. A medical emergency is told to call 911.
Schedule it.
The job goes on your real calendar in an open window, with someone free who has the skill. If another call takes that person first, it moves to the next open slot instead of double-booking.
Coordinate people and follow up.
Whoever is going gets the address and one tap to call. When the caller picks a time, they hear it and the job is booked. A window that was only proposed still needs one tap to confirm. Callers nobody reached get a follow-up, and a caller who wants a person is transferred to you or put on your board for a callback.
Show what actually happened.
Every call recorded and graded, every booking and text in the activity log, and each week the calls answered, jobs booked, jobs done and money collected, in numbers you can check against your own books.
Hear it on a real line.
Dial the live line and play a customer. Then set up your own and hear a test call before you pay.