1. Pilot program
When we offer a pilot, it runs at no charge for thirty (30) days unless otherwise agreed in writing, and no credit card is required to start it. At the end of the pilot, you may subscribe to a paid plan or discontinue use. Pilot credits (if any) are governed by the applicable pilot agreement or order form.
2. Paid subscriptions
Published monthly list prices (subject to change with notice as described in the Terms of Service):
- Line — $199/month, or $1,992/year billed annually, including 300 answered calls a month.
- Pro — $399/month, or $3,996/year billed annually, including 750 answered calls a month.
- Fleet — $749/month, or $7,488/year billed annually, including 1,500 answered calls a month.
- Multi-shop — $333 per location a month for 3 or more locations, set up on an order form.
Answered calls past a plan's monthly allowance are 50¢ each, invoiced after the calendar month ends. Charges are processed by Stripe. Subscriptions renew automatically each billing period until canceled. You are responsible for applicable taxes.
3. Cancellation
You may cancel at any time from Settings → Billing → Pause or cancel, which opens your Stripe customer portal, or by emailing support@orvius.im. Cancellation stops future renewals; access continues through the end of the paid period. After that your Orvius line stops answering, and your number is held for 30 days in case you return. You can download your shop data at any time, including after cancellation.
A monthly plan can instead pause for 1, 2 or 3 months. The period you paid for runs out first; while paused you are not charged, the line does not answer, and your number, records and settings are kept. The plan resumes and is charged again on the date you chose, and we text you before it does. You can resume early from Billing, which starts a new paid month that day.
4. Refunds
First 30 days. For the first 30 days of your shop's first paid plan, you can choose Cancel and refund in Settings → Billing. That cancels the plan at once and refunds every payment made on it so far, including an annual payment, to the card that paid. No reason is required. It can be used once per shop, and your line stops answering when the plan ends.
After that, plans are not refunded for unused time, except where required by law or where we agree in writing. If we charged you in error, or an outage caused by us cost you calls, contact support@orvius.im within fourteen (14) days of the charge and we will refund it.
If a payment fails, Stripe retries the card. You keep the full workspace for 7 days and your line keeps answering for 21 days.
5. Chargebacks & suspension
Contact support before initiating a chargeback so we can resolve billing issues. We may suspend the Service for non-payment, abuse, or material breach of our Terms of Service. Outstanding fees remain due for usage before suspension. Unresolved disputes are subject to the dispute-resolution terms in the Terms.